The OCEAN82 Scoreboard empowers you to govern well because it independently monitors your relative perceived performance, using a single number, positioned against the industry best, market average, a resilience target and the industry worst.
Delighting customers, rather than merely satisfying them, invariably involves behavioural changes from people throughout your entire organisation. An OCEAN82 purchase gives you a powerful scoreboard, because people behave differently when you keep score, as any competitive sport illustrates perfectly. The standards observed in the 'warm up' are not the same as those achieved when play goes live, yet the only difference is a scoreboard and the aspiration to be the top performer. The scoreboard shows who wins the prize and who does not, as well as the margin of difference between the best and the rest. Today, delighting customers is central to achieving the prize of sustainable, profitable, growth in competitive, deregulated markets. .
To improve your relative perceived position on the scoreboard you must know what it is in the first place. OCEAN82 measures it accurately and regularly through a series of standardised indices. Click here to learn more