OCEAN82 Packaged Services
If you are a major provider of Network Services, Network Equipment, Software, Computer Hardware, or Systems Integration looking to benchmark your relative perceived position, in your market, the OCEAN82 service package gives you a comprehensive, comparative analysis of the customer service experience very cost effectively.
Current Situation - Your relative perceived position in the hearts and minds of customers highlighted clearly and simply.
Action Pack - Fastest route to World Class mapped-out.
Advocacy Pack -Marketing and sales content to help you
win new business and reassure existing customers.
Time Trends - Relative changes over time highlighting gaps between your performance and that of your competitors, the market
average and best practice.
Points of View - An indication of where to look to find root cause analysis of poor perceptions.
Executive Briefing - Analyst time explaining the implications of your relative position in the customer