If you work for an ICT service provider or you are an end-user from a large business enterprise, and your role involves the effective implementation of ICT strategy, the Ocean82 relationship builder is designed for prioritising service improvements to achieve maximum affect on delighting customers.
Our database of 60,000 business enterprises, from more than 30 countries, is regularly updated on the 'Voice of the Customer' ICT benchmarking results that we publish
Our voice of the customer data collection programme takes place in 10 languages and covers more than 30 countries
Benchmarking the customer service experience, relative to best practice, is critical to the effective implementation of strategy, because it reinforces the desired behaviours necessary to win, keep and nurture customers.
Ocean82 empowers you to govern well because it independently measures and monitors your relative perceived performance against benchmarks Click here to learn more
12th Nov 2013
Data VPN Operators: World-wide - Brand Advocates Equal Brand Critics
NTT Com is seen as the most appealing global brand when compared to the major global data vpn service providers, though it is not among the best recognised global brands. AT&T is the best known brand for global data vpn. Read more...
8th Nov 2013
Growth through winning new clients – BT and Orange Business Services predicted to outperform rivals
Study finds that the global data VPN offerings, as supplied by BT and Orange Business Services, are the ones most likely to be considered by multi-national corporations in buying process. Read more...
6th Nov 2012
The Ocean82 World-Class Insignia
The Highest Accolade Distinguishing Frontrunners Emerging From the Bunch Read more...
20th May 2011
Ocean82 is our new name
As of today Telemark Services will be known as Ocean82 Read more...
3rd February 2011
Benchmarking the Customer Experience
Interview: JO FERRI
OCEAN: Outstanding Customer Experience & News is the leader in benchmarking the customer experience of ICT companies. Read more...
3rd December 2010
The Total Brand Experience
A comparative assessment of major global providers. Read more...
6th October 2010
Customers Vent Spleen on IP VPN Service Providers
User Views OnLine For All To See In ‘Peers-Talk-Business’ Read more...