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Ocean82

Win, keep & nurture customers by making their experience an outstanding one

 

Business Enterprises – ICT Providers

ICT Providers find OCEAN 82 products and services essential to measure the effectiveness of their strategy execution and to monitor its effectiveness over time.

The dynamic changes in customer priorities, competitive landscape and external environment, that affect competitiveness are automatically adjusted for in the OCEAN 82 metrics which are used to benchmark the customer service experience.

The ICT providers evaluated and compared are from industries such as Network Services, Network Equipment, Software, Computer Hardware, and Systems Integration. The relative perceived performances of providers on a range of service attributes are presented in an easy –to-read easy-to-assimilate format.

 

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Highlights
6th Nov 2012

The Ocean82 World-Class Insignia

The Highest Accolade Distinguishing Frontrunners Emerging From the Bunch
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20th May 2011

Ocean82 is our new name

As of today Telemark Services will be known as Ocean82
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3rd February 2011

Benchmarking the Customer Experience

Interview: JO FERRI

OCEAN: Outstanding Customer Experience & News is the leader in benchmarking the customer experience of ICT companies.
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3rd December 2010

The Total Brand Experience

A comparative assessment of major global providers.
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6th October 2010

Customers Vent Spleen on IP VPN Service Providers

User Views OnLine For All To See In ‘Peers-Talk-Business’
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Bolton, UK

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PEER PREFERENCE

Total Telecom

Bloomberg