Ocean⁸²

Janet Watkin, Chief Executive

Janet Watkin is the founder of Ocean82. She successfully developed and launched the independently run OCEAN (Outstanding Customer Experience Analysis & News) programme for evaluating user perceptions of ICT suppliers, relative to best practice. Janet is an expert in setting up and running customer satisfaction and loyalty programmes in the ICT Sector, especially with regard to international IPVPN and related data offerings. Janet looks to find root cause for dissatisfactionand offers consultancy to clients on achieving world class standards of service aligned with customer priorities. Today, the Ocean82 benchmark has become the de facto industry standard for user perception measurement and competitive comparisons in the ICT market. Janet Watkin has been a Judge at the internationally renowned World Telecom Awards since 2006. Janet has over 30 years experience of technology marketing and is a graduate of Kings College, London University. She also has a postgraduate marketing qualification.

Jo Ferri, Chief Relationship Officer

Jo Ferri is passionate about serving customers. Through OCEAN82's independent benchmarking of the customer service experience, relative to best practice, Jo is able to predict which ICT suppliers are likely to achieve sustainable, proftable growth and which ones are less likely to do so. This places him in a unique position to advice clients on improving overall perceived performances by highlighting those areas that are seen as needing attention. As suppliers work tirelessly to win, keep and nurture customers OCEAN82's monitoring programme gauges relative successes in winning the hearts minds of customers across a whole range of service attributes. Jo's role sits at the heart of the strategic plan designed to meet ambitious growth objectives in the next 3 years. By working very closely with customers, Jo assists them in maximising the value that is to be gained from their 'voice of the customer' analysis. In turn, Jo ensures that Ocean82 enhances its own offerings and processes to provide even more value for its customers.
Jo's career spans over 30 years in which time he has directed major change programmes to improve business performance for organisations such as the Koç (Koch) Group in Turkey, Philips Electronics and Guinness. He has held senior positions in Coopers & Lybrand (now PricewaterhouseCoopers) and Unisys, where he ran the business performance improvement practice. Presently he is Chair of the Judges for the acclaimed World Communications Awards in Asia Pacific.

Ed Tipan, Regional Manager, North America and Latin America

Ed has worked successfully with members of the team for over 20 years on various projects spanning data collection, finance, sales, and business development. He is tasked with developing the Ocean 82 business in North and South America.
Ed studied and worked in England for five years prior to taking up a managerial role for a 'not for profit' organisation in Madrid, Spain, a position he held for several years.
Thereafter he worked in the United States in an IT support function for various large organisations. He is a graduate of Brigham Young University and has a degree in Business Administration/Latin American Studies.